Privacy Policy

Effective Date: 20 March 2025

Last Updated: 20 March 2025

Reliable Moving Crew (RMC) (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and mobile applications.

By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

Name, address, phone number, and email.
Payment details (for processing transactions).
Identity verification information (if required).

1.2 Non-Personal Information

Device and browser information.
IP address and location data.
Cookies and usage data (to improve our website and services).

1.3 Transaction & Order Information

Order history, pickup/delivery details.
Customer support inquiries.

2. How We Use Your Information

We use your information for:

Providing Services: Processing orders, scheduling pickups/deliveries.
Customer Support: Responding to inquiries and resolving issues.
Improving Services: Enhancing user experience through analytics and feedback.
Marketing & Promotions: Sending updates, offers, and notifications (with consent).
Legal & Security Compliance: Detecting fraud and ensuring data security.

3. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share information with:

Logistics & Delivery Partners: For order fulfillment and delivery.
Payment Processors: To facilitate secure transactions.
Legal Authorities: If required by law for fraud prevention or legal compliance.

4. Data Security & Protection

We implement industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we encourage safe online practices.

5. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information.
Opt-out of marketing communications at any time.
Request data portability or restriction on data usage.

To exercise these rights, contact us at business@reliablemovingcrew.com.

6. Cookies & Tracking Technologies

We use cookies to improve our website experience. You can manage cookie preferences through your browser settings.

7. Third-Party Links & Services

Our website may contain links to third-party services. We are not responsible for their privacy policies or practices.

8. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, contact us:

📍 Reliable Moving Crew (RMC)
Dona Presidency, Subham Swaraj Sadan, Bormotoria, Second Floor, VIP Road, Guwahati, Kamrup Metropolitan, Assam 781022
📞 Phone: +91 7005729618
📧 Email: business@reliablemovingcrew.com